Ghana’s two-time mobile app of the year, Jumia Food, then
Hello Food, is getting bigger and better each day with more people downloading
and using the food ordering app.
Available on android, IOS and windows, the about 15 megabytes’
app has seemingly thrown a few of its users into a state of confusion after it
migrated on to the Jumia platform. The good news is; Jumia
Food works just like
Hello Food used to. In a phone interview with the Marketing Manager of Ghana’s
premiere online food market place, he explained how the app works and cleared
the air of any form of misunderstanding.
He said:
All a prospective user needs to do is visit the play store
on android, the apple store on IOS or windows store to download the app.
After downloading the app, it is advised that the user
creates an account on the app. This would help you receive notifications on
what is new on the Jumia Food market and make usage more interactive. You may
also log in with your Facebook account.
How is food ordered on Jumia?
1.
The first step to ordering a meal on Jumia Food
is selecting your location. This can be done manually or automatically (with
the help of Google’s map). A list of restaurants close to your location pops
up. Estimated time of delivery is displayed next to each restaurant. If you do
not find a restaurant close to your location, Jumia Food gives you the option
to suggest the restaurant to be added to the list. Nonetheless, deliveries are
area specific that is meals are delivered to certain areas within a radius from
the location of the restaurant. This is to ensure consumers have their meals
delivered in the best ready to eat state.
2.
After choosing your restaurant, a list of meals
available on menu of the restaurant pops up. Choose the meal you want; the
order drops into your basket as you choose. When done choosing your meal, click
on the basket to move to the next step. Each meal listed on the menu comes
along with its cost.
3.
Checking out is the next and final step after
picking your preferred cuisine. At the checkout stage, you are directed to
choose your payment plan and delivery details. Fill in your name and details of
where the delivery is to be made. You are also given the option to select a
payment plan. A code will be sent to you once your check out is completed.
Mr. Adjahoe also made it known that Jumia Food is ever ready
to assist customers who still encounter difficulty with using the app. “All you
have to do is call our customer service personnel on 0571000600/0544035506, and
they will attend to you,” he added.
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