Friday 22 July 2016

“CUSTOMER SATISFACTION IS OUR PRIME GOAL AT JUMIA FOOD” - COUNTRY MD

         
Set on a mission to provide a game changing experience for customers, Jumia Food has come up with a policy that aims at ensuring customers enjoy the full benefit for which the app was created in the best fashion.

In a post distributed by the online food market outfit, it read, “Your time is valuable and today we are introducing something new which has never been done before! If your meal is not delivered in the time promised, your next order is free!”

Knowing the importance of client satisfaction and the essence of time in their venture, Jumia Food now compensates clients when their meals are not delivered on time.
                How it works:                   
                •             You place your order on the Jumia Food app (only app orders eligible)
                •             Wait until you see the clock starts ticking on the check-out page, this means we're processing your order
                •             If the Jumia Food driver reaches your building after the clock runs down to zero, your next order is on us
                •             When the clock runs down to zero on your app, a pop-up will appear asking you if your order arrived. If you didn't receive your order in the time promised, you should click "No"
                •             Then get in touch with our Customer care team by email, call us or chat with us on our website on the same day you placed the order.
                •             When the order is confirmed as "late" by our customer service team, we will send you a voucher code which you can redeem on your next order on Jumia Food!             

Speaking on the new customer care policy, the country managing director of Jumia Food, Mr. Sofiène Marzouki said that the satisfaction of the client is the company’s number one priority and delivering meals ordered on time was the main focus of the company. “When we are unable to satisfy the client to the fullest (delivering meals on time), we must find a way to compensate the client, thus the development of this policy,” he said. He emphasized that this policy was not a way of finding excuses to be late, however the hectic traffic conditions in the capital and other conditions that may be beyond the company’s control, sometimes hindered the prompt delivery of meals. “The consumer should not suffer for these situations, we care about our patrons and we are doing everything possible to ensure they get maximum satisfaction with our services,” he added. He was quick however to add that the policy had terms and conditions attached to it.

Jumia Food, formerly Hello Food, is Ghana’s premiere online food ordering and delivery platform. The app can be downloaded on google play store and anytime an order is placed using the code hf20pr clients enjoy 20% discount off their orders.        
                                 

                

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